The Cop Slots closure notice says customer service will help with all queries and withdrawals. With the site closed, you cannot use the normal cashier, so your first step is to email the operator. This page gives a simple way to do it and shows what to do next if you get stuck.
Step 1: email the operator
Write to [email protected] from your registered email address. A clear first message helps avoid delays:
| Include | Why |
|---|---|
| Your Cop Slots username | So they can find the account |
| Full name and registered address | To match their records |
| Balance you believe you have | Gives a starting point, approximate is fine |
| Where you want the funds sent | Your own card or payment method used on the account |
| Dates of your last deposit and play | Helps resolve any dispute |
Do not send your full card number or your password. If documents are requested, cover the middle eight digits of a card, as Jumpman's sister brands advise.
Step 2: expect verification
You may be asked to confirm your identity before funds are released. On Jumpman's live brands, this typically means photo ID, proof of address dated within three months, and proof of payment method. Those brands quote up to three working days to review documents and reply to email within two business days. Cop Slots has no published process of its own now, so treat these as guides only.
Step 3: if there is no answer
- Send one follow-up after a few working days. Sister brand FAQs warn that multiple email chains on one issue can cause delays.
- Make a formal complaint to [email protected], the address listed by sister brands, and use the word "complaint" in the subject line. They ask for complaints within three months of the issue, so do not wait.
- Go to dispute resolution. Under GB rules, if a complaint is not resolved within eight weeks, or you get a final response you disagree with, you can take it to the operator's approved alternative dispute resolution provider. It is free to you. Ask the operator which provider it uses.
- Tell the regulator. The Gambling Commission does not settle individual disputes, but it does accept reports about licensed operators.
Bonus funds and old promotions
Bonus funds at Jumpman brands cannot be withdrawn directly, and only real money balances can be withdrawn. We could not read the terms for Cop Slots, as the site is closed, so ask the operator how any bonus balance was treated. Be prepared for the answer to apply only to real money.
Watch out for scams
- Nobody needs a fee from you to release a balance. Treat any such request as a warning sign.
- Do not use "recovery" services that ask for a percentage or your login.
- Check the sender's domain, and start the conversation yourself from the address above.
- This site is an independent guide. We cannot access accounts and will never ask for your details.
Balance FAQ
Can I still log in to withdraw?
No login form was available when we checked on 6 November 2026, so email is the route the notice gives.
How long will it take?
The notice gives no timescale. Keep a dated record of your messages, since the eight-week period for dispute resolution counts from your complaint.
Can I ask my bank for a chargeback?
You can speak to your bank, but it is usually best to contact the operator first. Banks will often ask what you have already tried.